Terms and Conditions

These Terms and Conditions govern the payment and moving & delivery services provided by Metro Vans Limited to our customers. By engaging our services, you agree to these Terms.

1. Estimates and Quotations:

  • Estimates: Initial estimates are provided based on the information you provide. These are subject to change based on actual volume, packing requirements, access conditions, and any unforeseen circumstances.
  • Quotations: Written quotations are valid for 14 days from the date of issue unless otherwise stated. Any changes to the scope of the move may result in a revised quotation.

2. Payment Schedule:

  • A deposit of 30% of the estimated/quoted amount is due upon booking confirmation.
  • The remaining balance is due upon the completion of move or delivery.
  • For long distance moves, a portion or all of the payment may be due prior to the Van or Truck leaving the pick up address.
  • Any additional charges incurred during the move (e.g., extra packing materials, waiting time, storage fees) are payable immediately upon completion of the move or delivery.

3. Payment Methods:

We accept payments via visa cards, bank transfers and cash.

4. Late Payment:

  • Late payments may incur a late fee of 7.5% per day on the outstanding balance.
  • Failure to pay the outstanding balance within 7 days of the due date may result in legal actions being taken towards the account or referral to a collection agency.
  • The customer will be liable for any additional recovery costs incurred towards the outstanding balance.
  • The company reserves the right to hold goods until all monies owed to Metro Vans Limited are paid in full.

5. Additional Charges:

Additional charges may apply for:

  • Extra packing materials, waiting time due to delays caused by the customer, difficult access (e.g., stairs, elevators, long carry).
  • Disassembly and reassembly.
  • Special handling of fragile or oversized items.
  • Tolls and parking fees.
  • Changes to the original inventory list.

You will be notified of any additional charges before they are incurred, whenever possible.

If extra services are requested on moving/delivery day, these must be paid for before the Van is unloaded.

6. Cancellation and Rescheduling:

  • Cancellations made 5 days prior to the scheduled move date will result in a full refund of the deposit.
  • Cancellations made less than 5 days prior to the scheduled move date may result in forfeiture of the deposit.
  • Rescheduling requests must be made at least 7 days prior to the scheduled move date and are subject to availability.
  • Rescheduling requests made less than 7 days prior to the scheduled move may incur a fee.

7. Claims & Disputes:

  • Any disputes regarding payment must be submitted in writing to [email protected] within 24 hours of the invoice date.
  • Any disputes regarding claims must be submitted in writing to [email protected] within 24 hours of the completion of the move or delivery.
  • We will make every effort to resolve claims and disputes amicably.

8. Customer Responsibilities:

  • The Customer must provide accurate information about the Goods, access, and delivery locations.
  • The Customer must ensure that all Goods are properly packed and labeled.
  • The Customer is responsible for disconnecting and reconnecting appliances.
  • The Customer must be present during loading and unloading, or designate an authorized representative.
  • The customer is responsible for ensuring that all fragile items are properly packed and labelled.
  • The customer must notify the company of any exceptionally heavy or large items.
  • The customer is responsible for obtaining parking permits.

9. Company Responsibilities:

  • The Company will perform the moving & delivery services with reasonable care and skill.
  • The Company will endeavor to complete the move/delivery within the agreed timeframe, but cannot guarantee specific arrival times.
  • The company will provide a suitable vehicle for the move/delivery.

10. Delays:

The Company is not liable for delays caused by circumstances beyond its control, including but not limited to traffic, weather, road closures, or customer delays.

11. General Provisions:

  • These Terms and Conditions constitute the entire agreement between the Company and the Customer.
  • Any modifications to these Terms and Conditions must be in writing and signed by both parties.
  • If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • The Company reserves the right to subcontract any part of the move/delivery.

12. Hazardous Materials:

The company will not transport any hazardous materials.

13. Liability and Limitations:

  • Owner's Risk: Unless a "Declared Value" option has been purchased, all goods are moved at the owner's risk. The company will not be liable for loss or damage, except in cases of proven negligence.
  • Declared Value Option: The customer may declare a value of their goods, and pay an extra fee in order to have the company's liability extended to that declared value.
  • The Company is not liable for damage or loss caused by:
    • Inadequate packing by the Customer.
    • Pre-existing damage to the Goods.
    • Electrical or mechanical malfunction.
    • Circumstances beyond the Company's control.
    • Perishable items.
    • Jewellery, cash, or other high value items, unless specifically declared.
  • Any claims for damage or loss must be reported in writing within 24 hours of delivery.
  • The company will not be liable for damage caused to driveways or paths unless proven negligence.

14. Insurance:

  • Metro Vans Limited operates as a licensed moving service provider.
  • The company can arrange transit insurance at an additional cost to the customer upon request.
  • The customer is strongly advised to obtain their own comprehensive insurance to cover any potential losses during transit.

15. Governing Law:

These Terms shall be governed by and construed in accordance with the laws of New Zealand.

16. Entire Agreement:

These Terms constitute the entire agreement between you and Metro Vans Limited regarding all payment and moving & delivery services. Please read carefully and understand these Terms before proceeding.