Privacy Policy

1. Introduction:

Metro Vans Limited is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

2. Collection of Personal Information

We collect personal information from you when you:

  • Request a quote or book our services.
  • Communicate with us via phone, email, or our website.
  • Use our website or interact with our online services.
  • Provide feedback or participate in surveys.

The personal information we may collect includes:

  • Your name, address, and contact details (phone number, email address).
  • Information about the items you are moving/having delivered.
  • Delivery and access details.
  • Payment information.
  • Any other information you provide to us.

3. Use of Personal Information

We use your personal information for the following purposes:

  • To provide our moving & delivery services and fulfill our contractual obligations.
  • To process your requests and respond to your inquiries.
  • To communicate with you about your move/delivery and provide updates.
  • To process payments and manage accounts.
  • To improve our services and customer experience.
  • To comply with legal obligations.
  • For marketing purposes, with your consent.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees and contractors who need the information to provide our services.
  • Third-party service providers who assist us with our operations (e.g., payment processors, IT support).
  • Regulatory authorities or law enforcement agencies when required by law.
  • Insurance companies in relation to claims.

We will not sell or rent your personal information to third parties for marketing purposes without your consent.

5. Protection of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include:

  • Implementing security measures to protect our systems and data.
  • Restricting access to personal information to authorized personnel.
  • Using secure payment processing systems.
  • Regularly reviewing and updating our security practices.

6. Access to and Correction of Personal Information

You have the right to:

  • Access your personal information that we hold.
  • Request correction of any inaccuracies in your personal information.

To request access or correction of your personal information, please contact us via our email: [email protected]

7. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Cookies and Website Analytics

Our website may use cookies and other tracking technologies to enhance your browsing experience and collect information about website usage. You can manage your cookie preferences through your browser settings.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

10. New Zealand Privacy Act 2020

This Privacy Policy is governed by the New Zealand Privacy Act 2020. For more information about your privacy rights, please visit the website of the Office of the Privacy Commissioner: www.privacy.org.nz.